Salesforce Service Cloud

Case Management helps to resolve cases quicker because it effectively combines streamlined processes with access to full details and the context of customer cases and interactions.

Knowledge Base helps you to maximize agent productivity with searchable articles and images which align with service level needs. This will help end users to be quick and independent.

Use Omni-Channel routing cases to the right agent at your convenience and with 100% Satisfaction. Track the activities of any contact creator to service customers' cases faster than ever before.

Service analysis will help you predict with pre-build, apps, AI-powered insights & predications. Dashboard will help you to support operations any time, anywhere, from any device.

You can make the automation processes dynamic. You can allow your customer to engage in a more automated and efficient experience when it comes their support service interactions with you.

Salesforce's Service Cloud allows you to view all customer activities by tracking customer assets, orders and support history. Your agent and customers can track & manage orders with one click.

The Console agent, which is very similar a service to the Lightning Experience, can be used to watch of all customers using tools like macros and pre-written content that have been prepared for such instances.

Macro automation is a type of AI that can be used to automate repetitive and multistep tasks for helping customer service agents like you handle common issues more efficiently.

Agent will be able to spend less time on hold and more time solving customer issues by using Cloud telephony tools that update their phones with the latest Service Cloud updates.