Next-Level Customer Experience: Salesforce Community Cloud

Introduction

The customer experience is changing. Investments in digital transformation, social networking and the digital age of customer relationships are creating new opportunities for companies to engage with their customers in a way that’s more personalized, relevant and delightful.

Salesforce Community Cloud offers new ways for you to create a Next-Level Customer Experience that helps your business win over today’s digitally connected customers. The Savvy Data Cloud Salesforce partner team has been helping clients integrate social commerce platforms like Shopify with Salesforce Community Cloud solutions since before it was even named “Salesforce Community Cloud”. Contact us today!

The evolution of the customer experience

As the customer experience becomes more important, you’re going to need to know how to deliver it. You have to be able to meet your customers’ expectations and make them feel like they’re important–but what are those expectations?

According to Forrester Research, “Customers expect brands and businesses they do business with (including their own) to take responsibility for their needs, interests, and experiences.” In other words: Customers want great customer service! They don’t just want good products–they want great experiences as well.

Salesforce Community Cloud offers new opportunities to help you digitally transform your customer experience.

Salesforce Community Cloud is a platform for building social and community apps. It can be integrated with Salesforce CRM, which means you can use it to create the best customer experiences possible.

The platform has a powerful set of APIs that allow developers to integrate their own backends into the app and make it even more powerful. The user experience is also great–the dashboard makes it easy for anyone to find what they’re looking for without having any technical knowledge at all!

What is Social Commerce and how does it relate to Salesforce Community Cloud?

Social commerce is the ability to buy, sell and engage with a brand via social media channels. It’s important because it helps you deliver an exceptional customer experience. Social Commerce is also key to the digital transformation of your business, allowing you to reach customers where they are–on their favorite platforms like Facebook and Instagram.

In this section we’ll go over:

• How Social Commerce works in Salesforce Community Cloud
• What types of content can be shared through Social Commerce

How can I create a Next-Level Customer Experience with Salesforce Community Cloud?

• Community Cloud is a platform for building and managing communities.
• Community Cloud is a platform for building and managing social commerce experiences.
• Community Cloud is a platform for building and managing customer success experiences.
• Community Cloud is a platform for building and managing customer support experiences.

Social Commerce and Customer Engagement are now both critical parts of your customer’s journey with you

Social Commerce and Customer Engagement are now both critical parts of your customer’s journey with you. In fact, the average person spends nearly four hours per day on social media platforms like Facebook and Twitter. That’s a lot of time spent interacting with brands, so it makes sense that many customers expect to be able to buy from those brands right there in the platform where they’re engaging with them.

If you want to be able to provide this kind of experience for your clients–and keep up with their expectations–you need Salesforce Community Cloud!

The Savvy Data Cloud Salesforce partner team can help you get started with Salesforce Community Cloud.

If you are interested in learning more about Salesforce Community Cloud, contact our partner team. We can help you get started with Salesforce Community Cloud and create a next-level customer experience for your business. Our experts will also help you create a social commerce strategy that aligns with your brand’s goals and objectives.

Conclusion

We hope you’re as excited about the future of Customer Experience as we are. Salesforce Community Cloud offers a lot of opportunities to make your customers’ journeys more seamless and engaging than ever before. If you’re interested in learning more about what Salesforce can do for your business, contact us today!